CUSTOMER SERVICE POLICY

Introduction

This Customer Service Policy outlines the standardized service rules, logistics arrangements, return and refund terms, and transaction regulations for all orders placed on our official website. Designed to deliver a transparent, secure, and consistent shopping experience for all global customers, this policy applies to all product purchases, after-sales consultations, and service requests across our entire product line, including facial treatment essences, exfoliating and cleansing skincare products, moisturizing and repairing creams, hair care items, cosmetics, and all supporting accessories and promotional gifts. We adhere to the principles of fairness, transparency, efficiency, and customer priority to protect the legitimate rights and interests of every global shopper.

Shipping & Delivery Policy

We provide unified global shipping services for all customers with a standardized and customer-friendly logistics mechanism. All products available on our website enjoy free worldwide shipping with no hidden shipping fees, handling fees, or additional logistics charges for any valid order, regardless of order amount or delivery destination.
In terms of order processing and delivery timeline, all confirmed orders will be processed and dispatched within 1 to 3 working days. The unified estimated delivery time for all global regions is 6 to 12 working days. The delivery timeline is applicable to all international destinations without distinction, ensuring stable and predictable logistics efficiency for every customer worldwide. We maintain standardized logistics arrangements to guarantee consistent delivery service for all cross-border orders.

Return Policy

We offer a long-term and customer-oriented return service to ensure a risk-free shopping experience for all users. A 60-day return window is provided for all products purchased on our official website, starting from the date your order is successfully delivered. This extended return period allows sufficient time for customers to experience and inspect the products to confirm whether they meet personal usage expectations.
To initiate a return, customers shall follow the standard return application process and comply with relevant product return requirements. All returned items must be in acceptable condition as specified by our return rules. We strictly standardize the return review process to ensure every valid return request is handled fairly and efficiently, protecting the legitimate consumption rights of global users.

Refund Policy

Once your return application is successfully reviewed and approved, and all required return procedures are fully completed, our official team will initiate the refund process in a timely manner. All eligible refunds will be processed within5 to 10 working days. The refund processing time is unified for all global customers to ensure standardized and efficient fund settlement.
All refunds will be processed in accordance with the original payment settlement rules, ensuring safe and traceable fund returns. We strictly follow official service standards to guarantee that every valid refund request is completed within the specified time frame, bringing customers a secure and worry-free after-sales experience.

Payment & Currency Regulation

To unify the global shopping settlement standard and simplify cross-border transactions, all transactions on our official website are settled in unified USD currency. All product prices, order settlements, and refund settlements are based on USD unit pricing, realizing standardized, transparent, and consistent payment services for global customers. This unified settlement rule effectively avoids complicated cross-border exchange rate conversion procedures and extra conversion costs, optimizing the overall shopping experience for international users.

General Service Standards

Our customer service team adheres to rigorous service standards to provide professional, polite, and efficient support for all global customers. We are committed to providing timely responses and effective solutions for product consultation, order inquiry, logistics tracking, after-sales application, and other service-related issues. We continuously optimize our service processes to ensure every customer can enjoy a standardized, reliable, and high-quality shopping and after-sales service experience.

Contact Support

For any questions regarding our customer service rules, shipping arrangements, return and refund procedures, order issues, or product-related consultations, please submit your inquiries through our official Contact Us page. All official contact channels and email addresses are exclusively displayed on the Contact Us page, where our professional customer service team will provide targeted and timely assistance for your needs.

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